Are you struggling to connect your Eufy Doorbell to the HomeBase? Don’t worry, we’ve got you covered. In this post, we’ll explore the reasons behind this issue and provide you with solutions to resolve it. Let’s dive in.
Why is Eufy Doorbell not connecting to HomeBase?
There are several reasons why a Eufy Doorbell might fail to connect to the HomeBase:
1. Power issues
If your Eufy camera can’t connect to the HomeBase, check its power source first. To verify, use the 12V/2A power adapter that came with the HomeBase and plug it into both the HomeBase and a power outlet. Observe the HomeBase’s LED light – it should turn red when connected to power but not to the internet. When connected to the internet, it should turn green.
2. HomeBase isn’t connecting to the internet
Having trouble connecting your Eufy Doorbell to your HomeBase? It could be because your HomeBase isn’t connected to the internet. To fix this, simply connect your HomeBase to your internet router.
3. Outdated firmware
Is your Eufy doorbell acting up and not connecting to your HomeBase? A possible solution is to check if your firmware version is up-to-date. Outdated firmware can lead to malfunctions and connection troubles.
4. Compatibility issues
Attention homeowners! If you’re using a Eufy doorbell camera with a Homebase security system, you may encounter compatibility issues. To avoid this, ensure that your Homebase is connected to a power source and linked to your internet router. Don’t forget to update the Eufy security app on your phone to the latest version for optimal performance.
How to troubleshoot Eufy Doorbell not connecting to HomeBase?
Here is how to fix your Eufy Doorbell not connecting to your HomeBase:
1. Charging your Eufy Doorbell Battery
Don’t let a low battery hold back your Eufy Camera’s performance. If you’re struggling to connect to the HomeBase, begin by charging the battery and trying again. Still, having issues? Follow the next steps to resolve the problem.
2. Upgrade the latest firmware
Upgrade your Eufy devices for better performance and connectivity. The latest firmware updates are now available for doorbells and HomeBase. Don’t miss out on the improved functionality – update your devices now! Check your firmware version easily with these simple steps: Slide the side menu in the app, go to “My Devices,” select the device, tap on “Device Settings,” and select “About Device” to view the system version.
3. Make sure to connect on 2.4GHz frequencies
“Connect your Eufy doorbells and HomeBase to 2.4GHz to ensure smooth operation. Luckily, almost all routers these days are equipped to support both frequencies (2.4 and 5 GHz).”
4. Rebooting or resetting the HomeBase
Trouble connecting your Eufy Doorbell to the Homebase? Try rebooting or resetting the Homebase. To reboot, simply hold the Cycle hole on the back of the device until you hear “HomeBase is resetting”. It’s that easy!
5. Resetting your Eufy Doorbell
Still, having trouble pairing your doorbell with the HomeBase even after attempting all of the troubleshooting steps? Don’t fret – performing a factory reset on the doorbell can often resolve any hidden glitches that may be hindering the connection process.
Instructions on How to Reset Eufy Doorbell:
- First, check if the doorbell is connected to a stable Wi-Fi network.
- Using a small Phillips head screwdriver, remove the doorbell’s faceplate and expose the reset button.
- Press and hold the reset button for at least 10 seconds until the yellow light on the doorbell flashes rapidly.
- Release the button, and the doorbell will restart itself.
6. Update your WiFi password on HomeBase and the doorbell
If you decide to modify your Wifi network password, it is imperative to ensure that you update this password on both the HomeBase and the doorbell to facilitate smooth connectivity.
7. Replace your Ethernet cable if damaged
If your internet connection seems to be dropping frequently or running slower than usual, one possible culprit may be a damaged Ethernet cable. To remedy this issue, it’s recommended that you replace the damaged cable which connects your router or modem to your HomeBase. This straightforward solution can help to improve your internet speed and stability.
Wrapping up
At the end of the day, troubleshooting the Eufy doorbell can be a tricky affair. It may take some time to get it working after following all the steps given in this blog post. We hope that this post has helped you and given you insight into how to resolve any connectivity issues with your Eufy Doorbell and its HomeBase. If you have any questions or comments concerning this issue, feel free to leave them below!
