Why Did My Ring Doorbell Go Offline?

Breaker Switch
Ring Doorbell

It is not unusual for Ring Doorbells or cameras to experience occasional offline problems. These issues can be caused by Wi-Fi connectivity interruptions, power surges, or a low battery. Let’s explore these common problems in more detail.

Is your Ring doorbell disconnecting? It could be due to low voltage, a temporary power loss, or WiFi connectivity problems. To resolve this issue, ensure that your device is receiving the correct amount of voltage and reset your router. Additionally, double-check that you have entered the correct WiFi password in the Ring app

Signs Your Ring Doorbell May be Offline

Have you encountered Code: P1-74, Code: P1-78, or Code: P1-65 in your Ring app? Occasionally, when using your app to access your smart home device, you may experience difficulty and become frustrated. Specifically, if the connection is lost, your Ring app will indicate that your camera is offline. In the case of a Ring Video Doorbell Pro, a white light will move in a clockwise direction around the doorbell button, resembling a moon orbiting a planet.

Notify others discreetly while improving your security measures with a smarter approach. Be cautious as publicly announcing a non-functioning camera may compromise its effectiveness. Fortunately, resolving connectivity issues is now a quick and hassle-free process. Safeguard your surroundings without alerting potential intruders.

What are the Reasons your Ring Doorbell Go Offline?

There are several reasons why your Ring doorbell may go offline:

1. Wi-Fi connectivity issues

Ensure a seamless operation of Ring Doorbells by establishing a reliable internet connection. The primary cause of Ring Doorbells going offline is often related to Wi-Fi connectivity issues.

2. When you change your Wi-Fi password

Updating your WiFi password is crucial, particularly if you suspect unauthorized usage of your internet. However, it’s important to note that changing your WiFi password can result in the disconnection of your Ring doorbell from the WiFi network.

3. Low voltage issues

Is your Ring doorbell going offline? The culprit could be low voltage issues. If your doorbell transformer isn’t transmitting enough power, it can lead to connectivity problems.

4. Breaker box

When facing a connection issue, thinking creatively can often lead to a solution. If your ring camera consistently loses connection despite following troubleshooting steps, exploring the power source – the circuit breaker panel – may be a wise approach.

5. Battery failure

Experiencing repeated disconnections of your Ring Doorbell? It could indicate a potential battery issue or faulty component.

6. Incorrect placement of Ring Doorbell

Placing a ring video doorbell in the wrong location can result in constant offline issues for the device.

7. Hardware problems

Ring doorbells, known for their durability, may still sustain damage from accidental mishandling or mistreatment. In such cases, the device might experience malfunctions and frequent disconnection. If your Ring doorbell persists in going offline, it is possible that the hardware has been harmed.

8. Weather conditions

Ideal operating temperatures for Ring doorbells range from -5 to 120 degrees Fahrenheit. Deviating from this range due to weather conditions can lead to disruptions in the performance of your doorbell.

How To Fix Ring Doorbell Go Offline?

Here is how to fix your Ring Video Doorbell to go offline:

1. Troubleshoot Your Wi-Fi connection

Wi-Fi Connection
Wi-Fi Connection

The stability of your Wi-Fi connection plays a crucial role in your communication with your Ring Doorbell.

If your internet is slow or unstable, there is a possibility that the doorbell will appear offline in the app.

To address this, ensure that all the lights on your router are green and conduct a speed test.

Enhance your connectivity by taking this simple troubleshooting step. Reboot your Wi-Fi router and/or cable modem to instantly resolve any connectivity issues. Unplug them for a brief 10 seconds, then plug them back in again. Experience the difference in your network connection.

2. Relocating Your Doorbell and Router

Achieving a strong and reliable Wi-Fi connection with your Ring devices can be influenced by distance and placement, particularly when using a 5GHz router.

If you reside in a home made of brick, concrete, or metal, it is crucial to carefully consider the positioning of your Ring Doorbell in relation to your router. These building materials tend to create significant interference with Wi-Fi signals.

To optimize your connection, it is advisable to disconnect any unnecessary devices from your router or relocate your router closer to your doorbell.

3. Preventing power interruptions

If your Ring device keeps disconnecting, it is recommended to inspect the batteries for corrosion or dislodgement and check for any loose connections.

Moreover, voltage problems can also be a culprit behind a Ring Doorbell going offline.

It is important to note that Ring devices require a minimum of 16VAC to function effectively. If your transformer is supplying less voltage, your Ring device may not operate properly.

Furthermore, outdated and deteriorating wiring in older homes can also lead to power issues. This is a common problem in houses that still rely on outdated power systems.

4. Check your battery

evice Health Section
Ring device health section

Stay informed about your Ring device’s battery level with the Ring app. You’ll receive notifications if the battery is low, and you can easily spot the battery icon next to the device within the app. Regularly monitor the app for any low battery warnings, as this could indicate a faulty battery that needs replacement.

If your Ring battery was recently charged but the device is going offline, it could be due to a battery fault.

5. Fixing Breaker Switch

Breaker Switch
Breaker Switch

Ensure that none of the switches have been tripped. If any switches have tripped, simply reset them to allow the Ring doorbell to activate.

If none of the switches have been tripped, inspect the fuses for any signs of damage.

Blown fuses can be easily identified by checking if the internals have melted. If a fuse has blown, replacing it will resolve the issue.

6. Check your Wi-Fi password

If the previous solutions fail to resolve the issue, it is possible that your Internet Service Provider (ISP) has recently implemented upgrades that have altered the Wi-Fi SSID.

This often causes Ring devices to not recognize these modifications. The same is true if you have updated your Wi-Fi password or router.

To easily resolve this issue, follow these steps:

  • Open the Ring app.
  • In the top left corner of your screen, you’ll see three horizontal lines and a red dot indicating a possible issue. Tap on these lines.
  • A side menu will appear. Select the ‘Devices’ option.
  • In the Devices menu, locate the Ring device with connection problems and tap on it.
  • On the lower half of your screen, choose the ‘Device Health’ option. Then, select ‘Reconnect to WiFi’.
  • Enter the new WiFi password when prompted.

By following these steps, you’ll be able to quickly resolve any connectivity issues with your Ring device.

7. Resolving hardware issues

Is your Ring doorbell frequently disconnecting? It could be due to hardware damage. To verify this, remove the doorbell from its mount and inspect the back of the device. If you find the doorbell is offline, look out for these types of damage and replace them accordingly:

  • Cracked lens
  • Broken faceplate
  • Cracked button compartment

If you identify any damage to these components, it’s time to consider replacing your Ring doorbell.

8. Reset your Ring Doorbell

If none of the previous solutions are effective, the final option available is to reset your Ring doorbell.

It is important to note that the resetting process will result in the removal of all settings and saved information on the device.

Fortunately, the process is relatively simple. All you need to do is press and hold the reset button until the doorbell light begins to flash.

Once this step is completed, patiently wait for the system to restart. Subsequently, you will need to reconnect the device to Wi-Fi and re-add it to the app.

By following these instructions, you can resolve any issues you may be experiencing with your Ring doorbell.


Enhance your home’s security effortlessly with the Ring doorbell. While encountering connectivity problems may be frustrating, rest assured that resolving them is typically easy.