Why Does the Nest Doorbell Keep Going Offline and How Can You Fix It?

Is your Nest doorbell constantly going offline? Don’t worry, we’ve got you covered. There could be a few reasons behind this, such as power supply issues, Wi-Fi connectivity problems, or even environmental factors like hot weather. But the most common culprits are usually related to your Wi-Fi network. It could be a bandwidth issue or simply a Wi-Fi range problem. Fear not, though, as there’s a simple solution. You can try resetting your Nest Doorbell or Nest Hello to get them back up and running smoothly.

We recognize the frustration of having your Nest doorbell camera malfunction. Allow us to assist you in getting it back online and functioning smoothly again.

How to Fix Nest Doorbell Keep Going Offline?

Learn how to resolve the issue of your Nest Doorbell frequently going offline with these simple steps:

1. Check the power issues

Ensuring a constant and reliable power supply is vital for the optimal functioning of your device.

If you own a Nest Hello device, make sure that all cables are securely plugged in and avoid using long extension cords, as they can impact the device’s voltage.

For Nest Doorbell users, it is important to regularly check and maintain the battery to prevent it from draining or becoming faulty.

2. Reset your router

To reset your router, simply power it off using the power button or by unplugging it. Leave it off for 1-2 minutes before turning it back on.

Once your router finishes booting up, verify its connectivity by opening any website on your mobile or laptop.

Lastly, check the online status of your doorbell by opening the Nest or Google Home app.

3. Reset your Nest Doorbell

To resolve offline issues with your Nest Doorbell Camera, resetting it is an effective solution. Follow these steps to reset your Nest doorbell camera:

  • Press and hold the reset button for 5 seconds.
  • Your doorbell will restart, indicated by a steady, solid white status light.

4. Update the Nest or Google Home app

Connecting and controlling smart home devices can be daunting with the need to install multiple apps for each brand. For example, the Nest doorbell uses the Google Home app, while the Nest Hello requires its own app. But rest assured, you’re not alone in navigating this complexity.

To ensure a smooth experience, it’s crucial to keep your devices updated with the latest software version. This can help troubleshoot issues like the Nest doorbell going offline. Let us help simplify your smart home journey.

5. Moving your router closer to the doorbell

Ensure that your doorbell is within the optimal range of your Wi-Fi router to avoid receiving a weak signal. This is crucial for the doorbell to connect online seamlessly.

Typically, most routers have a range of 25 to 30 feet. If your doorbell falls outside of this range, consider relocating your router closer to the doorbell as a first step.

If proximity adjustment is not feasible, I highly recommend investing in a reliable Wi-Fi extender device to enhance the signal strength and ensure a stable connection.

6. Update the firmware

Old firmware can lead to connection issues. Keep your Nest or doorbell camera online and secure by updating it to the latest firmware. Don’t forget to update your smartphone app as well for optimal performance.

To check or update the firmware of your doorbell, simply follow these steps in the Nest app:

  • Open the app.
  • Select the desired doorbell.
  • Click on the “Software” tab.
  • If there is an update available, you will see the option to update it.

7. Wi-Fi Interference

In the past, your home laptop only needed to be connected to your home Wi-Fi. But in today’s technology era, almost everything from smartphones to smart fridges supports Wi-Fi, which has increased the demand for network bandwidth.

For example, if your Nest camera is continuously uploading feed to the Google server in order to provide timely notifications, it requires a significant amount of bandwidth. If your Wi-Fi network is congested, it could be the cause of connection issues.

Certain Nest cameras are compatible with 5 GHz Wi-Fi, while others are limited to the 2.4 GHz band. The 2.4 GHz band is the most widely used and congested Wi-Fi bandwidth. Fortunately, this bandwidth offers multiple channels that can be utilized.

To optimize your home Wi-Fi network, switch your router to channels 1, 6, or 11. These channels are typically the least utilized, resulting in significant improvements for a busy home network.

8. Check the weather conditions

Google’s doorbell cameras are highly sensitive to temperature changes. If the temperature falls below or exceeds their specified range, these cameras can shut down and disconnect. This means that if you live in an extremely hot or cold climate, you may need to reconsider using a Google doorbell.

Moreover, the placement of the doorbell is also crucial. Placing your Nest doorbell near a heat source, such as a dryer exhaust vent, can cause frequent disconnections. So it’s important to be mindful of where you install your doorbell for optimal performance.

Discover the optimal operating temperatures for Google’s doorbell camera models: Nest Doorbell (battery) ranges from -4°F to 104°F (-20°C to 40°C), while the Nest Hello (wired) performs best within -4° to 104°F (-20° to 40°C).

9. Replacing your device

If you’ve exhausted all other troubleshooting methods to no avail, it may be time to contemplate replacing your device.

Occasionally, these things happen, and it’s necessary to either utilize the warranty for a replacement or purchase a new device if the warranty has expired.


In conclusion, if you’re experiencing issues with your Nest Doorbell going offline, it’s likely due to problems with your Wi-Fi network. This could be a bandwidth or range issue, but don’t worry! The solution is simple – try resetting your device to restore its smooth functionality. Keep in mind, however, that if problems persist, it may be necessary to seek further assistance from a professional technician.