Why Is My Arlo Video Doorbell Not Recording?

Arlo Video Doorbell

Arlo doorbells have earned a solid reputation in the market for their hi-tech capabilities – motion detection and video recording that guarantee utmost security for your humble abode. But what happens when these game-changing features don’t perform to their full potential? It can disrupt your peace of mind and cause serious discomfort.

Your Arlo doorbell is keeping silent, and you’re missing out on all the action outside. There could be various reasons for this, but the most common one is that you might have missed subscribing to the Arlo Smart plan. This unique plan lets you keep all the recordings safe and secure, so you never miss out on any exciting moment.

As a professional in the security industry, let’s delve into some potential culprits behind your Arlo doorbell’s failure to record and discover actionable solutions to remedy the problem.

What are the reasons for the failure of Arlo Doorbell to record?

There are some reasons why your Arlo Doorbell not recording:

1. Inactive Subscription to an Arlo Smart Plan

As a security expert, I’ve seen a lot of reasons why your doorbell may not be capturing any footage. One issue could be that you haven’t subscribed to the Arlo Video Doorbell’s security features. Luckily, Arlo offers a complimentary trial for first-time users so you can test out the service and see if it’s right for you.

As a professional, I suggest taking a closer look at your subscription if your recordings aren’t working. Have you properly set it up and connected it to the Wi-Fi network? If the motion detection feature isn’t working, it might be time to replace it.

2. WiFi connectivity issues

It’s important to give your Arlo Doorbell the solid Wi-Fi connection it deserves. A weak signal can cause some serious connectivity challenges and may even result in missing important recordings.

3. When your motion setting is turned off

Are you making the most of your Arlo application? Don’t miss out on a vital security feature. Head to your settings to ensure that motion triggers automatic recordings on your device. And the best part? Your recordings get sent straight to the cloud, so you never have to worry about missing any important activity. Stay on top of your security game with Arlo.

Troubleshooting Arlo Doorbell’s Failure to Record

1. Having a strong Wi-Fi Connection

To get the most out of your Arlo Doorbell, it’s crucial to have a steady internet connection. Without it, you may miss out on crucial footage. So, make sure you’ve got a strong Wi-Fi signal and a speedy internet connection to ensure your doorbell captures everything you need it to. Don’t let slow speeds ruin your chance at a clear, detailed video.

2. Active Subscription to an Arlo Smart Plan

Are you finding that your Arlo Doorbell Camera isn’t properly recording? The solution may lie in your subscription plan. Double-check that you have subscribed to a Smart plan on the MyArlo account page. It’s important to keep in mind that without a subscription plan, your camera won’t be able to record properly. So if you’re experiencing issues, make sure to address this subscription concern first.

3. Turn on the motion settings on your Arlo Doorbell

One important feature to keep activated is its motion detection, which enables it to automatically record any movements around your home. Don’t let a disabled motion detection feature leave you vulnerable.

4. Upgrade Firmware on your Arlo Doorbell

To avoid any hiccups with your video doorbell, it’s crucial to stay up-to-date with firmware updates. And if you’re experiencing trouble with your Arlo doorbell camera recording, your solution may be just a few taps away. Simply head to the “Settings” section within your Arlo app and look for “Update Arlo Firmware.” Once the update has finished installing, your doorbell should be back to its reliable self for capturing all those necessary moments.

5. Contact the Arlo Customer Support Team

If you’re still struggling to fix the issue at hand, it’s time to bring in some reinforcements. Arlo’s customer support team is equipped with the tools and knowledge to help you diagnose the problem and find a solution.

How to activate a Subscription to an Arlo Smart Plan?

Arlo Subscription setting
Arlo Subscription setting

Simply log in to your account and click on the “Settings” icon in the top corner. From there, choose the “Subscription” option and peruse the different plans available to you. Whether you need the Arlo Smart Premier or Arlo Secure Plus, there’s an option to fit your unique needs. Once you’ve chosen your plan, review the features included and hit the “Subscribe” button to finalize the process. Payment is easy and secure – just enter your credit card details and you’re good to go! With your Arlo Security Plan activated you’ll have access to the latest and greatest security tools on the market.

How to turn on motion detection settings on your Arlo Doorbell?

Arlo Doorbell Motion Detection Setting

Adjusting your Arlo camera’s settings has never been easier! Simply launch the Arlo app on your smartphone and navigate to the “Mode” button at the bottom. From there, you will be able to choose the desired mode and make any necessary changes to the motion detection settings by using the handy pencil icon. Once you have located the rule that needs updating, tick the “Motion is detected” box to activate motion detection. With just a few quick taps, you can save your new settings and enjoy added peace of mind.

Arlo Doorbell Motion Detection Setting

How to contact Arlo Support Team?

Looking for help with your Arlo product? There are a variety of ways to get in touch with their team! Connect with their dedicated support center, tap into the knowledge of the Arlo community, chat live with a representative, open a case for further assistance, or even give them a call.


At the end of the day, it is important to properly diagnose and troubleshoot why your Arlo doorbell is not recording. While possible explanations can vary based on the specifics of your situation, some of the most common causes may be interference from other devices, outdated software, poor Wi-Fi connection, or even a technical issue with the actual Arlo device itself.

Fortunately, however, these are all issues that can usually be solved without having to make a trip to the store or an expert technician. Whether you take a look yourself or enlist an expert for help depends entirely on how comfortable and confident you feel about tackling these issues on your own. Either way, now that you know what potential causes to consider for why your Arlo doorbell isn’t recording, you can start taking steps toward fixing it so it will continue to work reliably in the future.