Why is My Vivint Doorbell Camera Keep Going Offline? How to Fix

Ensure your Vivint doorbell is back online by checking these important steps: Double-check that you are entering the correct Wi-Fi password. Make sure the batteries are securely connected. Perform a quick reboot or power cycle of your system. For any persisting issues with your Vivint doorbell, a factory reset has proven to be effective.

Discover the primary reasons behind your Vivint doorbell camera’s offline status and unlock simple yet effective solutions. Keep reading to resolve this issue effortlessly.

Why Is My Vivint Doorbell Camera Offline?

Potential WiFi issues may be the culprit behind your offline Vivint doorbell camera. This misleading disconnection can mask the true problem and give a false impression.

Causes for your Vivint doorbell camera offline:

1. Low-powered batteries

Camera offline? It might just be a power issue. Easily fix the problem by replacing low-powered batteries. Stay connected without any hassle.

2. Router issue

One common network issue is the frequent shutdown of your router, which can result in your camera getting disconnected.

3. Issue with Vivint App

The Vivint App may experience errors or glitches that can disrupt the connection between the Wi-Fi and the doorbell camera.

4. Wi-Fi and Password Issues

You may be missing out on something important during the setup process, such as the WiFi or password for the connection.

5. Panel and Hub Issues

Additionally, connectivity issues stemming from the panel or hub can result in the offline status of your Vivint doorbell camera.

How Can You Troubleshoot Your Vivint Doorbell Camera When It Goes Offline?

Here is how to fix your Vivint doorbell camera when it keeps going offline:

1. Verify Doorbell Camera Power

The Vivint doorbell relies on a steady power supply to operate effectively. Any interruptions in this power can hinder the performance of your system.

To ensure your doorbell camera is receiving sufficient power, check the light ring on the doorbell. If it is illuminated, then the power supply is sufficient. However, if it is not illuminated, this is likely the root cause of the issue and should be addressed promptly.

To resolve the issue, begin by accessing the breaker box and checking if the switch is tripped. If it is, simply flip it back on. If not, examine the chime box to ensure that all wires are securely twisted together and that no wires are exposed. Exposed wires can potentially come into contact with other metals, causing various complications.

Furthermore, another potential cause could be a wiring problem. In this case, carefully remove the backplate of your doorbell using a T5 screwdriver and verify that all connections are in good condition.

2. Resetting your Vivint doorbell

Having trouble with your Vivint Doorbell Camera? Don’t worry, a reset might solve the issue. Here’s a step-by-step guide on how to reset your Vivint doorbell camera:

To reset your doorbell camera, press and hold the button for 10-15 seconds. Keep holding it until the light turns yellow for the second time. Stay connected and secure with our easy-to-follow instructions.

3. Restarting your router

If you’re experiencing Internet connection issues, try restarting your router. Simply turn it off by unplugging it or using the off-switch. For added assurance, perform a harder restart by unplugging it completely.

Wait for approximately 45 seconds before plugging it in or powering it back on. Once the router is turned back on, check if your Vivint Security System successfully reconnects to it. If not, contact your Internet service provider to address any potential connectivity problems.

4. Rebot your Vivint doorbell camera

To restart your Vivint Doorbell Camera, simply hold down the reset button for 10 seconds. This will initiate a reboot and allow the camera to begin the initialization process anew.

5. Upgrade or reinstall the Vivint app

To resolve the offline issue with Vivint, simply upgrade or reinstall the app. This will quickly eliminate any errors or glitches. Follow these steps to reinstall the Vivint app:

  • Go to the app section.
  • Look for the Vivint app among your other apps.
  • Delete it using the functions button.
  • Visit the Google Play or App Store on your phone, depending on your platform.
  • Reinstall the Vivint app on your phone.
  • Test it to ensure it functions properly.

6. Resetting the Vivint app

To improve your Vivint app functionality, try this useful hack: resetting the app. Follow these simple steps:

  • Access your account and select “Forgot Password.”
  • Provide your email address.
  • Click “OK” to proceed.
  • Look out for an email containing instructions to reset your password.
  • Finally, log in to vivint.com again using your newly set password.

By following these steps, you can quickly reset your Vivint app and regain access to its features.

7. Relocating Security Camera

To optimize your Vivint doorbell camera’s performance, begin by finding its location and the position of your Wi-Fi router. Measure the distance between them to determine the most effective approach for relocating the camera closer to the router.

In the event that physically moving the camera is not feasible, there is an alternative solution. Consider acquiring a Wi-Fi extender like the NETGEAR EX6120. These devices enhance and extend the signal range of your router, enabling the camera to maintain its current placement while bolstering its data transmission capabilities.

8. Ask for Help

If you’ve tried all the hacks mentioned above and are still experiencing issues with your Vivint doorbell camera, don’t worry. Contact our dedicated customer support team for prompt assistance.

Our expert representatives will either guide you over the phone to identify the root cause of the problem or dispatch a specialized team to personally inspect your system. Rest assured, we will get your doorbell camera back up and running smoothly, resolving any offline issues.

Trust Vivint to provide the best possible solutions for your home security needs. Reach out to our support team today.