Why Is My Vivint Doorbell Camera Not Recording and How to Fix?

Need to fix your Vivint camera not recording events? Here’s what you can do: power cycle the device and reconnect it to your WiFi. Make sure there are no internet issues and adjust the motion sensitivity. And if all else fails, try performing a factory reset.

In this article, we will address the top reasons why your Vivint system may not be recording videos. Discover effective solutions to get your surveillance system up and running smoothly again.

Why Is My Vivint Doorbell Camera Not Recording Events?

There are the following reasons why your Vivint doorbell not recording events:

  • It is possible that the camera may lack power.
  • In order to view your recordings, an active internet connection is required by Vivint for both the recording process and uploading.
  • You might have turned off your camera’s ability to record events in the panel settings.
  • In order for the camera to function, it must have a working battery or a reliable power source. If not, it will be unable to capture any recordings.
  • In the event of a loss of connectivity between the Vivint control panel and the camera, motion-detected events may not be recorded.
  • If you are unable to record events with your camera, it is possible that you have disabled this feature in the settings panel.

How to Fix Vivint Doorbell Camera Not Recording?

Here is how to fix your Vivint Doorbell Camera not recording events:

1. Enable event recording

To effectively solve the problem, the first step is to enable event recording for the relevant Vivint doorbell camera. Without this feature enabled, the camera will not initiate any recording, regardless of the visual input it receives.

To solve the problem, the first and easiest step is to enable event recording for your Vivint doorbell camera. Without this feature enabled, the camera won’t start recording regardless of what it sees.

Here is how to enable event recording:

  • To resolve any camera issues, locate the central Vivint panel that manages all camera units.
  • Identify the specific camera causing the problem.
  • On the panel, select the camera icon.
  • Choose the camera you want to configure.
  • You will be redirected to the camera’s settings.
  • Opt for “Enable event recording” and save the changes.
  • Follow any on-screen instructions, as needed.

2. Reboot Your Vivint panel

To restart your Vivint sky control, follow these simple steps:

  • Open the menu, located at the bottom right corner of the screen.
  • Select “Devices” and enter your PIN passcode.
  • Navigate to the “Display” option, found in the devices tab.
  • Look for the reboot option and press it.
  • Confirm by selecting “yes” and clicking submit.
  • Give it some time, and your Vivint camera will be rebooted.

3. Power Cycle Your Vivint Doorbell Camera

If your Vivint doorbell camera is not detecting motion after reconnecting it to the control panel, performing a power cycle may solve the issue. Follow these steps to power cycle your Vivint doorbell camera:

  • Press and hold the button at the top of your doorbell camera until the light indicator turns red.
  • Release your finger from the button and wait for the light indicator to change from red to green.

4. Examine the Source of Power for Your Doorbell

To get started, first remove the camera cover and find the power cord. Ensure that the power cord is properly plugged into an outlet and that the outlet is switched on. Once it is plugged in and powered on, reattach the cover of the video doorbell camera. If you’re still experiencing issues, please reach out to Vivint support for assistance.

5. Increase the Motion Sensitivity

Increase the motion detection sensitivity of your Vivint doorbell camera to ensure it captures all important movements, such as people entering your home. By making this adjustment, you’ll have peace of mind knowing that your camera is always on top of any activity around your doorstep.

Increase the motion sensitivity of your Doorbell camera with these simple steps:

  1. Locate the panel connected to your doorbell.
  2. Access the Device settings.
  3. Navigate to your camera settings.
  4. Tap on Detection Settings.
  5. Adjust the slider according to your preference, along with other customizable features.

6. Adjust Your Visitor Settings

To ensure that your Vivint camera is effectively recording events, simply adjust your visitor settings using the convenient Vivint smartphone app. In just a few steps, you can fine-tune motion detection sensitivity and access other important settings.

7. Restart Your Internet Connection

If your Vivint camera is not connecting, the issue might be with your home Internet router rather than the camera itself. Before assuming it’s a hardware problem, first check if you still have an active Internet connection.

To address this, simply press the reset button on the camera model and allow the Internet connection to reset. Afterward, check the camera again. If it comes back online, you’ll know that the problem was due to connectivity issues rather than a malfunctioning camera.

8. Resolving Battery and Wiring Issues

If your Vivint doorbell camera is not detecting motion, it may be due to a lack of power. This can happen if the batteries are dead or if there are issues with the wires connecting the camera to the power source.

To determine if your doorbell camera has power, simply check if the camera is illuminated. If the screen is dark, it may be necessary to replace the batteries or address any wiring problems.

9. Reset Your Vivint Doorbell

To trigger a factory reset on the Vivint doorbell, follow these steps:

  1. Approach the doorbell physically.
  2. Locate the button on the bottom of the camera by touch.
  3. Press and hold the reset button until you hear a voice message.
  4. When the camera says “Release now to factory reset”, let go of the button.
  5. Your camera is now successfully reset!

10. Ask for Help

Their expert team is available to troubleshoot and resolve any issue you may have. If they are unable to assist you, they will provide guidance on sending your doorbell camera in for repairs.