Why Won’t My Ring Doorbell Connect To Wi-Fi?

Ring Video Doorbell

Trouble connecting your Ring Doorbell to Wi-Fi? Verify your Wi-Fi connection and make sure the credentials are accurate. Keep your Ring Doorbell within reach of your Wi-Fi Router.

In this article, we will explain the reasons behind the issue and provide a step-by-step guide to resolving the problem of the Ring doorbell not connecting to Wi-Fi. Allow us to take you through the process in detail.

What are the Reasons Ring Doorbell does not connect to Wi-Fi?

There are some reasons why your Ring Doorbell not connecting to Wi-Fi:

1. When your Doorbell is too far from your Router

The main reason for your Ring Doorbell not connecting to wifi is often due to being outside the range of the wifi network. When it is too far away, there may not be enough signal strength to establish a successful connection.

2. Incorrect Wi-Fi password

Occasionally, the issue can be as straightforward as entering an incorrect password.

3. Your Wi-Fi password has special characters

Wi-Fi password issues arise during initial installation and tests of the Ring doorbell due to the use of special characters, as observed by users.

4. Battery or power problems

One possible reason for your Ring doorbell camera’s wifi connectivity issues could be due to a battery or power problem.

When the battery is dead or low, or if the device is not receiving sufficient power through its wired connection, it may experience malfunctions, such as being unable to connect to wifi.

5. Weak Wi-Fi connectivity

Insufficient network connection may lead to device connectivity failure.

6. Incompatible wireless network

Is your wireless network compatible with your Ring Doorbell? Understand the two types of network bands: 2.4 GHz and 5 GHz. The 5 GHz band, a newer technology, is used by many devices, including certain Ring Doorbell models.

7. Hidden networks

Hidden networks, also known as “non-public” networks, are a feature found in certain Wi-Fi routers. These networks do not broadcast their network name, making them invisible to nearby devices. As a result, if your network connection is a hidden one, your device will not be able to connect to it.

8. When your Doorbell is broken

Is your Ring Doorbell broken? Sometimes the components may stop working, and one way to confirm this is by checking if it can connect to Wi-Fi. If all else fails, reaching out to support for a replacement may be necessary.

9. Electrical issues

Connectivity failure may be caused by a failure in the external wiring of a non-battery-powered device, such as the Ring Doorbell. This is particularly likely if the doorbell was installed without an existing doorbell.

How to Fix your Ring Doorbell not Connecting to your Wi-Fi?

Here is how to fix your Ring doorbell not connecting to your Wi-Fi:

1. Checking your Wi-Fi connection

To troubleshoot your Ring connectivity problem, let’s start by checking your Wi-Fi connection. Test it by connecting another device, such as your phone or tablet, to your Wi-Fi network. If the other device connects successfully, you can rule out Wi-Fi issues as a potential cause for your problem.

2. Enter the correct Wi-Fi password

Confirm your password to ensure accuracy and try again. If the problem persists, consult your Internet Service Provider for assistance.

Please note that if you modify your Wi-Fi password after pairing it with your Ring device, you will need to reset and reconnect it to the network.

3. Change your Wi-Fi password

Temporarily change your Wi-Fi password as a temporary solution. This will create a connection between your device and the network. You can switch back to your original password later, but be sure to reset and set up your device again to prevent any future complications.

4. Move your Doorbell close to the Router

If you’re unsure if your device is within reach, try bringing it closer to your router temporarily.

If this solves the issue, you may want to consider using a wifi range extender or repositioning your router or access point closer to the Ring Doorbell.

You can also reference your router or access point’s documentation for information on your wifi network’s range. Most devices will provide a maximum range or coverage area, which can help determine if your Ring Doorbell is within reach.

5. Check battery or power issues

Ring Doorbell Battery

To resolve the issue, start by removing the battery from the doorbell and examining it. Ensure that it is fully charged and securely placed in the device.

If your doorbell is connected directly to your home’s wiring, verify that the power source is functioning correctly and supplying sufficient power to the device.

6. Hidden network

To set up your network, simply click on the “Add Hidden Network” option and enter the precise name of your network.

7. Restarting your router and modem

Wi-Fi Network

To resolve connectivity issues with your Ring doorbell, you can try restarting your router and modem. Here are the steps to follow:

  • Ensure that the router is connected to the modem and that all cables are securely plugged in.
  • Turn off the modem and router by either pressing the Power button or disconnecting their power supply (if a Power button is not available).
  • Wait for 30 seconds, then press the Power button or reconnect the power supply to restart both the modem and router.
  • To confirm that your internet is functioning properly, connect another device to your Wi-Fi network.

To evaluate the signal strength of your Ring Doorbell after completing these steps, simply follow these instructions within the Ring app:

  • Open the Ring app.
  • Tap the menu button located at the top left, represented by three stacked lines.
  • Select “Devices” from the menu.
  • Click on the Ring Doorbell that requires attention.
  • Choose “Device Health”.
  • Assess the Network area, where you can view the wireless connection strength of your doorbell.
  • If the signal has improved, the problem is likely resolved. If not, continue troubleshooting using alternative methods.

By following these straightforward steps, you can easily check and address any signal strength issues with your Ring Doorbell.

8. Connect your Router to the correct Wi-Fi band

To resolve this issue, you need to connect to a router that uses the 2.4 GHz band. If your router only supports the 5.0 GHz band, your Ring device will be unable to find and connect to the Wi-Fi network during setup.

Fortunately, you can typically adjust your router to broadcast a 2.4 GHz signal in most cases. I recommend referring to your Wi-Fi router’s user manual for specific instructions on how to do this, as the steps can vary depending on the router model you have.

9. Disconnect other devices from the network

Optimize your wifi network by disconnecting excess devices. The presence of numerous connected devices can lead to interference and a decline in network speed. By temporarily disconnecting other devices, you can potentially improve the connection strength and enhance the performance of your Ring Doorbell.

10. Resolve electrical issues

It is possible that there is a problem with the external wiring in this situation. To resolve this issue, I recommend turning off the power and inspecting the wiring to ensure that all connections are secure. Additionally, a short circuit or a broken fuse could be potential causes of the problem.

11. Reset your Ring Doorbell

Having difficulties with your Ring doorbell? Reset it easily by holding down the device’s reset button for 20 seconds, and then releasing it. Don’t forget to save any important videos before proceeding with the reset.

For detailed instructions, refer to the user manual or visit the company website. Once you’ve completed the reset, you can proceed with setting up your device again.

12. Upgrade your Ring Firmware

Upgrade Your Ring Doorbell Firmware with Ease

  • Launch the Ring App.
  • Tap the three horizontal dots in the upper left corner.
  • Select the Device Health tab.
  • Scroll down to find the firmware version.
  • If a newer version is available, the app will notify you and guide you through the upgrade process.
  • Simply click the Update button to update.
  • Don’t forget to connect your doorbell to both a power source and the internet to complete the firmware upgrade.

Stay up to date and enhance your Ring Doorbell’s performance by following these simple steps for upgrading your firmware.


After considering all the potential causes behind why your ring doorbell won’t connect to WI-FI, it’s time to solve this problem. By applying the tips and tricks mentioned in our guide, you can diagnose the root of the issue and repair it quickly.