Why Won’t My SimpliSafe Doorbell Camera Connect To WiFi?

SimpliSafe Doorbell
SimpliSafe Doorbell

Simplify home security with SimpliSafe’s IoT platform connecting your doorbell, motion sensor, and security camera to the Internet. But what do you do when your SimpliSafe doorbell won’t connect to your WiFi network?
Our troubleshooting guide will walk you through the steps to resolve this issue and get your doorbell connected to your network in no time. Trust Simplisafe to keep your home secure and connected.

What are the reasons for the disconnectivity of SimpliSafe Doorbell to WiFi?

There are several potential reasons why your SimpliSafe doorbell camera may not be connecting to WiFi:

  • The doorbell camera may be disconnected from power.
  • The doorbell camera may be unable to read the QR code.
  • The camera may have incorrect WiFi credentials.
  • The camera may be too far away from the WiFi router.

If you’re experiencing connectivity issues, please follow these troubleshooting steps to resolve them.

Troubleshoot your SimpliSafe Doorbell Camera not connecting to WiFi

If you’re experiencing WiFi issues with your SimpliSafe doorbell camera, try these steps to troubleshoot the problem:

1. Ensure Your Router is Broadcasting on a 2.4 GHz Frequency

WiFi network

To ensure maximum coverage with the SimpliSafe system, it’s important to check your router’s frequency transmission. SimpliSafe system requires a 2.4 GHz WiFi network to work, as it penetrates walls and floors more effectively than a 5 GHz network. So, make sure your router is transmitting your network on a 2.4 GHz signal for the perfect SimpliSafe experience.

2. SSID shouldn’t hide

To enhance the security of your WiFi network, both the network name and password are now limited to 32 characters each. It’s important to note that the SSID should not be hidden. To ensure your WiFi network is visible, go to your WiFi router’s network settings and check if it’s there. If it is, make sure to make the WiFi network visible.

3. Powercycling and reconnecting your Base Station

To improve connectivity with your SimpliSafe doorbell, we recommend power cycling your base station and reconnecting it. Keep in mind that the base station is designed to function during a power outage by utilizing its rechargeable backup battery. However, its battery only lasts for 24 hours. If your doorbell does not receive power beyond this timeframe, it will go offline. Don’t let this happen – try this quick fix today!

4. Restart your WiFi router and move your Base Station closer

If you’re having trouble connecting your Base Station to your WiFi network, try moving it closer to your router. Resetting your wireless router can also help improve the connection.


In conclusion, troubleshooting a SimpliSafe doorbell camera that won’t connect to WiFi is not difficult. All it requires is a bit of thought and patience. You can apply the steps mentioned in the article to improve your WiFi connection or change your router configurations that may be preventing your SimpliSafe from connecting. Just be sure to pay attention to all the possible reasons why your SimpliSafe doorbell camera won’t connect. Properly diagnosing any issue before assuming what’s wrong and committing to time-consuming solutions will save you time and hassle. Moreover, if any of these potential causes don’t apply to you, then it’s probably time for a call back to the tech support team at SimpliSafe for further and more accurate advice on fixing your particular problem with the WiFi connection. By following these useful tips, hopefully, now you are able to enjoy your device without any hassle whatsoever!