How can you fix a Ring Doorbell stuck in a boot loop?

If you’re dealing with a Ring Doorbell stuck in a boot loop, there are a few steps you can take to resolve the issue. Start by checking the Device Health Report, ensuring proper voltage and power input, charging the batteries, updating the firmware, or performing a factory reset. These methods will help you get your Ring Doorbell back up and running smoothly.

Ring doorbells are gaining popularity due to their enhanced security features. Homeowners appreciate the ability to monitor their front doors and receive real-time notifications, even when they’re away. However, as with any electronic device, Ring doorbells may encounter occasional problems, such as getting stuck in a boot loop.

In this post, we present a comprehensive troubleshooting guide to help users resolve a boot loop issue on their Ring doorbell. Learn about the common causes of this problem, practical tips to prevent its recurrence, and advanced troubleshooting techniques when basic steps prove ineffective.

How to Fix a Ring Doorbell stuck in a boot loop?

Here is how to fix your Ring doorbell stuck in a boot loop:

1. Analyzing Ring Doorbell’s Device Health

Before diving into troubleshooting, it’s worth taking a moment to check your Ring Doorbell’s device health report. This convenient feature can be found in the Ring app and provides valuable insight into any potential issues.

Here is how to check your Ring doorbell device health report:

• Open the Ring App and navigate to the Home Page.
• Click on the Menu icon represented by three lines in the top-left corner.
• From the Menu, select “Devices” and choose your Ring doorbell.
• On the device screen, locate the image of your doorbell and tap on “Device Health.”

• Inside the Device Health Report, you will find options such as Power, Network, Device details, and Tools.

• Tap on “Tools” to access additional information about your doorbell’s battery, voltage, and connectivity status.

To access the Device Health Report, simply navigate to the tools section. Once you’ve located it, you’ll find a helpful article that guides you through resolving any issues on your own. Please be aware that this method is only effective if an issue is detected. If you prefer a faster solution and are not interested in lengthy articles, we recommend trying the alternative fixes provided below.

2. Ensuring Proper Voltage and Power Requirements for Ring Doorbell

Power and Voltage requirements are essential for all devices, including the Ring doorbell. Numerous users have expressed frustrations regarding power issues with their Ring doorbells.

Within the Device Health Report, you can easily access information about the Power and Voltage of your Ring doorbell.

Voltage requirements for a Ring doorbell:

There is a distinct difference in the voltage requirements between wired and wireless Ring doorbells.

For the wireless models, such as the Ring Doorbell 2, 3, and 3 Plus, a voltage range of 8-24 V AC is necessary.

However, the wired model, the Ring Doorbell Pro, specifically requires a voltage of 16-24 V AC.

Easily monitor your Ring Doorbell’s voltage with a multimeter. Simply touch the probes to the terminals.

Alternatively, check the Device Health Report for a clear indication of the voltage status – look for the “Good” label.

Power requirements for a Ring doorbell:

Once you’ve confirmed the voltage, it’s time to assess the power.

To resolve the persisting boot loop issue, it is crucial to ensure that your Ring doorbell is getting sufficient power. Make certain that the power source is reliable and the device is correctly connected.

To ensure the smooth operation of your Ring Doorbell, it requires a minimum of 30VA of power. If the voltage displayed in the Device Health Report shows as Poor or Very Poor, it indicates an issue with your power source.

For wired connections, ensure there are no loose connections in the doorbell wiring. Make sure the wires are correctly plugged into the appropriate terminals on the Ring doorbell. Also, check that the doorbell’s plug securely fits into the power socket.

If you have a wireless Ring doorbell, ensure the battery has enough charge. If the battery is low or not charging properly, you will find detailed instructions on how to fix this in the next step.

3. Check the Ring Doorbell’s batteries

To ensure your Ring doorbell is functioning properly, it is important to check both the power and voltage status as well as the battery level, especially if you have a wireless model. A low battery can cause your Ring doorbell to get stuck in setup mode. Wireless Ring doorbells can be powered by batteries or can be hardwired using existing doorbell wiring or a power adapter.

Is your Ring doorbell acting up? It could be due to a low battery. Ring doorbell batteries typically last 6-12 months, so if it’s been longer than that, it’s worth investigating. Luckily, checking your battery level is a breeze. Just open the Ring app on your smartphone. In the top left corner, you’ll see a menu icon (three lines). Tap on it and choose “Devices.” From the list of devices, select your doorbell. On the top right corner of the page, you’ll see an icon indicating the battery level.

To avoid any inconvenience, please ensure that your Ring doorbell is connected to a stable Wi-Fi connection. If you receive a Ring notification asking to charge the batteries, it means the battery level is low. Failure to maintain a stable Wi-Fi connection may result in delays in receiving Ring notifications and the battery eventually dying out.

Here is how to charge the Ring doorbell batteries:

Easily recharge your Ring doorbell by simply removing its built-in battery and connecting it to the included micro-USB charging cable. Once connected, wait for the battery indicator to display a green light, confirming that the battery is fully charged.

4. Update the Firmware of Your Ring Doorbell

To ensure optimal performance, update the firmware of your Ring doorbell if you are experiencing power-related issues or encountering a boot loop. It is essential to install the latest firmware version for your Ring Doorbell to ensure smooth and flawless functionality.

To access your Ring Doorbell’s firmware details, follow these steps on the Ring App:

• Tap the Menu icon.
• Select your doorbell from the Devices section.
• Tap on Device Health.
• Choose the option Device Details.

In the Device Details section, you will find the firmware details of your Ring Doorbell.

If it shows ‘up-to-date’, your Ring doorbell is already running on the latest firmware available.

However, if it shows ‘Update’, there is a pending update that needs to be installed. Simply tap on Update to launch the latest version of firmware on your Ring Doorbell.

Please allow approximately 5 minutes for your firmware update. It is important to be patient and avoid powering off your device during this time.

5. Reset Your Ring Doorbell

If the previous steps do not solve the issue, you can attempt a hard reset. Here’s how:

• Locate and press the orange Reset button on the back of the Ring Doorbell for a minimum of 15 seconds.
• For Ring Doorbell 2, press and hold the black button on the front side of the camera.
• For Ring Doorbell Pro, press and hold the black button on the right side of the camera.
• Release the button. The ring light will flash to confirm that the reset process has begun.
• The light will turn off when the reset is finished.

6. How to Set Up Your Device After a Factory Reset?

To get started, simply login to your existing Ring app using your previous account information. Alternatively, feel free to create a new account if you prefer.

Once you’re inside the Ring app, click on “Set Up a Device” and select “Doorbells” from the available options.

Locate the QR code or MAC ID on the back of your Ring doorbell and use the Ring app to scan it.

Once the app recognizes the code, you’ll be prompted to enter your location. You can also grant the app access to your location if desired.

Finally, give your device a unique name to complete the setup process.

7. Connecting to Your Ring Doorbell After Setting it Up

To set up your Ring Doorbell, simply locate the Orange button on the backside and press it once. Release the button and observe a spinning white light on the doorbell, indicating that it is now ready to connect to your Wi-Fi network. The doorbell should automatically connect to your saved home connection. In the event that it does not connect automatically, input your Wi-Fi password manually and tap on the “Connect” button.

Once connected to Wi-Fi, easily verify the functionality of your Ring Doorbell, completing the setup of your device.

8. Checking for Physical Damage on a Device

If your Ring doorbell has been dropped or undergone any physical harm, it could be the cause of the boot loop problem. Inspect the device for any noticeable damage and decide whether repairs or a replacement are needed.

9. Reinstall Your Ring app

In some cases, the Ring app could be the reason for the boot loop problem. Try removing the app from your mobile device and then install it again. This simple step can often resolve software-related problems.

10. Replace Your Ring Doorbell

In the event that none of the aforementioned methods prove successful, it may be necessary to replace your Ring doorbell as a last resort. This option should only be considered if the device is beyond repair or experiencing severe malfunctions.