Trouble with your ADT doorbell camera not recording? Here’s what you need to know. Check your internet connection and ensure the power cord is securely plugged in. If that doesn’t solve the problem, we’ve got more troubleshooting tips for you. Keep reading to find out why and how to fix the issue.
Why is the ADT Doorbell Camera not recording?
Is your ADT camera not recording or does it stop recording suddenly? Here are some common reasons:
- Out of Wi-Fi Range: Ensure your camera is within reach of a stable Wi-Fi connection.
- Power Insufficiency: Check if your camera has enough power to function properly.
- Misconfigured Motion Detection Settings: Double-check and adjust the motion detection settings if necessary.
- Limited Cloud Storage Space: Make sure you have enough space in the cloud to store your video clips.
- Pulse App Glitch: Consider the possibility of a glitch in the Pulse app causing the recording problem.
- Automation Setting: If you’re expecting automatic recording, ensure that the automation setting is turned on.
How to Fix ADT Doorbell Camera Not Recording?
Here is how to fix your ADT Doorbell not recording:
1. Reboot Your ADT Doorbell Panel
Get your panel back on track with a simple reboot. Just unplug it from the wall for 30 seconds, then plug it back in.
Once your panel has restarted, open the ADT app and make sure your Video Doorbell Camera is capturing all the important moments. If the reboot doesn’t solve the problem, let’s move on to the next step.
2. Move Your Doorbell Closer to the Wi-Fi Source
Ensure your doorbell wireless camera captures every moment with a strong Wi-Fi signal. Don’t miss out on recording video clips due to a weak or unstable Wi-Fi connection.
Easily check your signal strength through the convenient ADT app. A clear indication will let you know if your camera is receiving a strong enough signal.
If the signal strength is low, simply move your camera closer to the Wi-Fi source for optimal performance.
Is your WiFi connection fine but your doorbell camera still unable to record? The issue could be a weak signal. Consider using a WiFi extender to boost the range of your router.
3. Check Your Camera’s Power
Check your camera’s power status by accessing its settings. Most ADT cameras have a power light or indicator that turns on when there is sufficient power.
If you’re not seeing any recorded clips, it could be because your camera’s battery is not fully charged.
Another indication of a power issue is the application you’re using to view the footage. If there’s no signal from the camera to your smartphone, it’s likely that the sensor is not receiving power.
Attention homeowners: Keep your ADT doorbell camera at peak performance with a quick recharge every 3 months! It’s easy – simply unmount the camera, plug it into a USB power source, and enjoy months of worry-free security.
4. Reboot Your ADT Doorbell Camera
Have trouble with your ADT doorbell camera? Try rebooting it to solve the problem! Simply unplug the camera, wait a few minutes, and then plug it back in. Voila! Your camera should be up and running again.
5. Check Motion Detection Settings
One common reason for your ADT Doorbell Camera not recording is related to a problem with the schedule or motion detection.
To ensure proper recording, it is crucial to set the motion detection parameters. Failure to do so will result in the camera not capturing any footage.
Here are some key areas to check in the ADT system web interface:
- Is motion detection turned on?
- Is the motion sensitivity correctly set?
- Double-check the object size, as it may be incorrectly configured.
No two ADT panels are the same, but accessing your camera’s video settings is a breeze. Just follow these simple steps:
- Access your panel’s settings menu and enter your security code if prompted.
- Navigate to the devices section.
- Select the specific device you wish to customize.
- Optimize the detector’s sensitivity by adjusting the settings according to the owner’s manual.
6. Check the cloud Storage Space
Don’t let your ADT cameras miss out on recording due to limited cloud storage space. When your cloud storage is full, the clips won’t load.
Thankfully, it’s simple to keep track of your storage space using the ADT Pulse app. Most camera companies offer cloud storage services, including Blue by ADT with options for 24-hour or 60-day video storage plans.
To make room for more clips, regularly check and delete old videos. Be sure to promptly review new video clips, enable notifications on your mobile app, and delete clips after watching them.
7. Ask For Help
Get expert troubleshooters to help you fix the issue with your doorbell camera. If they can’t solve it, they may suggest sending it in for repairs.
Why Is the ADT Doorbell Camera Detecting Motion But Not Recording?
Is your ADT Doorbell camera not recording when it detects motion? Set the recording rules to fix the issue. Plus, there are other possible reasons why your camera isn’t recording when it detects motion.
- The video recording schedule you set is inaccurate.
- The shortest time between camera clips is wrong.
- The “At home setting” has been enabled.
Is the ADT Doorbell Camera Unable to Connect to Wi-Fi?
Take full control of your ADT cameras with the convenient ADT app on your phone. To ensure optimal performance, simply install these cameras within the Wi-Fi signal range. Boost their signal strength by positioning them closer to your router.
Trouble connecting your ADT doorbell to WiFi? Here are the reasons why:
- Weak Wi-Fi signal.
- Power loss.
Power Cycling Your ADT Gateway and Camera
Is your ADT Wi-Fi camera offline? Check the LED lights to confirm. If they’re not on, make sure the device is plugged in and check the outlet.
After ensuring power, try power cycling your ADT Gateway and Camera.
Revitalize your devices with a simple power cycle:
- Step 1: Temporarily disconnect power to your gateway and camera.
- Step 2: Power up your gateway and patiently wait 5 minutes for reconnection.
- Step 3: Power up your camera and enjoy the seamless reunion.
Check Your Wi-Fi
Get closer to the gateway and give your camera a fresh start by unplugging its power cord. Then, just wait a few minutes and plug it back in.
How to Reconnect Your ADT Doorbell Camera to Wi-Fi?
Reconnect your ADT Doorbell camera to Wi-Fi with these simple steps:
- Activate Access Point (AP) mode by pressing and holding the main button until the LED flashes green and red.
- Open the Customer app and log in.
- Navigate to the menu.
- Select the Doorbell Camera option.
- Tap on Settings.
- Simply tap on “Begin Installation” in the “Add another Doorbell Camera” section. If you don’t see this option, it might be because you’ve reached the maximum number of video devices allowed in your service package. In that case, just remove the Doorbell Camera from your account through the website, and then reinstall it with the Customer app.
- Once you’re ready to install, just follow the instructions provided by the installation wizard. It’s the same process as when you first installed your Doorbell Camera.
