Is Your Wired Ring Doorbell Not Working? (How to Fix)

Are you frustrated because your wired search Ring Doorbell is not working and you don’t know why? Don’t worry, we’re here to help you troubleshoot and find a solution. Check out the following reasons and fixes for why your wired Ring Doorbell might not be working properly.

What are the Reasons Your Wired Ring Doorbell Not Working?

There are the following reasons why your Wired Ring Doorbell not working:

1. Internet Connection Issues

For optimal performance, Ring Doorbells necessitate a seamless Wi-Fi connection. Please note that these devices exclusively support wireless routers with a frequency band of 2.4 GHz and compatibility with 802.11 B, G, or N standards.

Before embarking on the installation of a Ring device, it is imperative to verify that your wireless router meets these specific requirements. This will guarantee the smooth operation of your Ring Doorbell and enhance your overall user experience.

2. Ring Doorbell Battery is Low or Dead

If your Ring Doorbell’s battery is low or dead, it cannot ring inside even if you have a chime kit installed. Additionally, a Ring Doorbell with a low/dead battery will not chime outside when the bell is pressed.

3. Wiring Issues

For the wired version (like the Ring Video Doorbell Pro), you must connect your device to your home’s power supply using internal wires.

Alternatively, if you have a battery-powered device, you can use a power supply adapter to keep it continuously charged. The device will primarily rely on the battery, but it will also receive a small charge from your home’s power source to keep it operational.

4. Insufficient Power

To ensure optimal functionality, Ring Devices need a minimum of 16 volts AC. If the device is connected to a transformer or plug-in adapter, it requires approximately 20-volt amps. However, if directly connected to your doorbell, it needs around 30-volt amps.

How to Fix Wired Ring Doorbell Not Working?

Here is how to fix your Wired Ring Doorbell not working:

1. Check Your Wi-Fi

Are you experiencing frequent disconnections and reconnections on your device? The culprit may be your outdated wireless router.

Many Ring users encounter this common problem of connection issues caused by old routers.

To fix this, seek professional assistance to inspect your router or consider upgrading to a new device.

Ensure seamless operation of your Ring device by paying attention to its Wi-Fi range and placement during installation.

If your Ring device is placed too far from your Wi-Fi router or too close to its edge, you may experience frequent disconnections or delays in functionality.

To address this issue, you have a few options. One, consider relocating your wireless router closer to your Ring device so it stays within the optimal range. Alternatively, you can invest in a Wi-Fi extender to expand the reach of your network.

However, for the most convenient solution, consider the Ring Chime Pro. This all-in-one device not only serves as a Wi-Fi range extender but also provides an external chime that can be easily heard throughout your home.

Upgrade your Ring experience with superior Wi-Fi performance – choose the Ring Chime Pro today.

2. Check Your Ring Doorbell Battery

Are you experiencing low power on your battery-operated Ring doorbell? No worries, we have a simple solution for you. First, remove the faceplate and take out the battery. You can either connect it to a power source for charging or insert a spare battery you have. If you want a more permanent solution, consider hardwiring the battery.

If you’ve already charged the battery but the doorbell still won’t turn on, it’s possible that the battery is broken. In this case, you’ll need to replace it.

Follow these steps to replace your Ring battery:

• Start by removing the screw located at the bottom of the cover.
• Use your thumb to lift off the cover, providing access to the battery.
• Press down the rectangular tab with your index finger and use your thumb and middle finger to slide off the battery.
• Once the battery has been slid off, release the black tab.
• Slide the new battery into place and make sure it securely snaps in.
• Finally, screw the faceplate back on.

This simple guide will help you easily replace your Ring battery with confidence and efficiency.

3. Inspect the Wiring

To ensure proper connection and functionality, it is important to inspect the wiring if you have connected the Ring Doorbell to an existing internal chime.

Please carefully examine the wires connected to your Ring Doorbell and then gently touch them together.

If you hear a chime, this indicates that the wiring is not causing any problems.

4. Check the Voltage

• To ensure an uninterrupted power supply for your hardwired search Ring video doorbell, make sure your circuit is receiving a minimum of 8-24 V AC at a frequency of 50-60 Hz.
• For the search Ring Doorbell Pro, ensure a minimum of 16 volts AC if your doorbell and chime are compatible.
• If the voltage is too low, you can bypass the internal doorbell by reconnecting the “Front” and “Trans” cables on the chime into the Pro Power Kit.
• If your existing doorbell wiring provides less than 16 V, it’s recommended to replace the transformer. Seeking assistance from an electrician is advisable.
• Depending on the Ring Doorbell version, check the voltage level through the Ring App. Ensure it is at least 3700 mV.
• If your device is connected to a battery source, remember to charge the battery as needed.
• If the battery is not charging properly, you can purchase a new one for your device on Search Ring’s website.

5. Replace Your Doorbell

If none of the above four reasons are causing the problem, it is possible that you have a defective device.

To troubleshoot, try resetting the power to the doorbell or rebooting it completely.

If the issue persists, it is recommended to contact Ring for assistance as you may have a faulty device.

There is a high possibility that the hardware of your doorbell is faulty, and Ring would be happy to replace it for you.

Resetting Your Hardwired Ring Doorbell: A Step-by-Step Guide

Resetting your hardwired Ring Doorbell is a simple process. Follow these step-by-step instructions to ensure a successful reset:

• Begin by disconnecting the power source from the doorbell.
• Locate the setup button on the right side of the doorbell and press and hold it for 10 seconds.
• Once the reset is complete, the doorbell will enter setup mode.
• Reconnect the power source to the doorbell.
• Press and hold the orange button on your doorbell for at least 10 seconds, then release it.
• Congratulations! The reset is complete.
• To reconnect your doorbell to your Wi-Fi and set it up again, hold down the orange button.
• Finally, after the reset, allow the device to rest for two to three minutes.

Is Your Wired Ring Doorbell Not Ringing Your Phone?

If you’re facing a one-way audio issue on your Ring Doorbell, where you can hear audio from your doorbell on your phone but there’s no sound from your phone to the Ring Doorbell, it could be due to a lack of microphone access for the Ring app.

To resolve this, follow these simple steps to grant microphone access to the Ring app on your smartphone:

• Open the Settings app on your smartphone.
• Look for and select the “Privacy” option.
• Locate and tap on “Microphone”.
• Make sure that the toggle next to the Ring app is enabled, indicated by a green color.

By ensuring microphone access, you can make two-way communication possible through your Ring Doorbell, allowing you to effectively interact with visitors and monitor your home.